Exchange & Refund
- Exchange can be done within 5 working days from date of purchase
- Customers may get a refund after product reaching back at our warehouse provided the product is in original packing and all tags attached.
- No exchange/ refund possible without sale invoice.
- Used products are not refundable/exchangeable/claimable.
- No service warranty for sales/promotional items.
- No exchange/no claim/no refund on sales/promotional items.
- Accessories are neither exchangeable nor refundable.
- Claim / repairing processing time is 15 working days only.
- Our refund policy procedure typically requires 5 to 10 working days for processing.
- In the event that a customer cancels an order without providing a valid reason after completing an online payment, a cancellation fee of 10% of the total order value will be applied.
For queries, complaints and suggestions.
Email: contact@osbshop.pk
