Otto Aroma Spray Black Pearl

Exchange & Refund

• Exchange can be done within 5 working days from date of purchase
• Customers may get a refund after product reaching back at our warehouse provided the product is in original packing and all tags attached.
• No exchange/ refund possible without sale invoice.
• Used products are not refundable/exchangeable/claimable.
• No service warranty for sales/promotional items.
• No exchange/no claim/no refund on sales/promotional items.
• Accessories are neither exchangeable nor refundable.
• Claim / repairing processing time is 15 working days only.
• Our refund policy procedure typically requires 5 to 10 working days for processing.
• In the event that a customer cancels an order without providing a valid reason after completing an online payment, a cancellation fee of 10% of the total order value will be applied.

For queries, complaints and suggestions.

Email: contact@osbshop.pk